1. Download CheetahTALK from the App Store or Google Play;
2. Turn on Bluetooth; 
3. Make sure your phone is connected to a network; 
4. Long press the translation button on the translator to complete pairing; 
5. Open the app to select a language pair;
6. Press the translation button and then start talking; 
7. Release the button and the translator will automatically translate your speech into the corresponding language.

It will be noted on the packaging of your mobile phone. Most of the phones produced after the year 2012 support Bluetooth 4.0.

• First, make sure that Bluetooth is active on your phone. Open the app and enter the new device pairing interface. Long tap the translation button on the translator. Once you hear "Successfully connected", the translator has been paired successfully.
• If after a long-time pairing has not yet been completed, please release the translation button and try again. You can also try to close and reopen the app before repeating the process.
• Make sure that you have granted permission to detect your position. You can also try to download and reinstall the app, update the phone's system and firmware.  

Please press the translation button and start speaking after the "beep" sound. The accuracy of translation can be affected by many factors, such as accent, pronunciation accuracy, word accuracy, and environmental noise. These factors may influence the voice recognition, so it's recommended to use a standard accent. As CM Translator uses cloud translation technology, your phone must be connected to a network. If it works slowly, you can switch to a different network or use a Wi-Fi network. To trouble shoot, you can also uninstall the CheetahTALK app, re-download it, and upgrade your firmware. 

Please press the translation button and start speaking after the "beep" sound. Check if your microphone is covered or blocked and make sure the distance between the sound source and the microphone is within the 4-40 inch range. If the external environment is noisy, please put CM Translator closer to the source to ensure the voice is as clear as possible. 

Please press the translation button and start speaking after the "beep" sound. Once you have stopped speaking, wait for another second before releasing the button. This will guarantee that everything you said is captured correctly.

We support 42 languages: Arabic(EG), Arabic(SA), Bulgarian, Cantonese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English (AU), English(CA), English (IN), English (IE), English (UK), English (US), Finnish, French(CA), French (FR), German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese(BR), Portuguese(PT), Romanian, Russian, Slovak, Slovenian, Spanish(MX), Spanish(ES), Swedish, Thai, Turkish, Ukrainian Vietnamese. 

Yes, the translator has to be connected to your phone because: 

1. CM Translator provides the most accurate translation with network (4G/Wi-Fi) connection via the mobile app. 

2. All the data is stored to your local phone via Bluetooth. We don’t collect or store any data. 

It supports devices running Bluetooth 4.0 or newer. 

1. The Android platform (Android 4.4 and newer). 

2. The iOS platform (iOS 9.0 and newer).

It takes about 3 hours to fully charge the translator when it's completely out of power.

Once fully charged, up to 180 days of standby time, 24 hours of continuous use

The battery level is displayed on the app. When the battery level is between 5% - 10%, the translator will remind you to recharge it with a voice message.

The system language is your cellphone's language. If your base language is different, please pair the translator with APP, then choose the right language in Settings -> Setting -> System Language, and follow the on-screen instructions.

Yes, however, the SIM card inserted into your phone is required to have activated international roaming services and subscribed to an international traffic package. You can also connect your phone to Wi-Fi to maintain network connectivity.

No. The translator can perform 2-way translation between your base language and the chosen foreign language. Press and hold the button on the translator and speak in either languages. After release the button, your speech will be translated and replayed in the other language. 

1-year warranty for spare parts provided by the dealer in the US.

In order to be eligible for a refund, please return the product within 15 calendar days after receiving the product. The product must be in the same condition that you received it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. If the product is damaged, or you initiate the return after 15 days, you will not be eligible for a refund.

For additional questions, please call us at 888-568-9898 or email us at aiotservice@cmcm.com